FAQs
ACCOUNT
-Do I need to register before placing an order?
You can place an order without registering, but for the convenience of tracking your order details and managing your purchases, we recommend creating an account.
-How do I register?
Go to the My Account page or click the Account icon at the top right of crvayn.com. Enter your email and create a password to register your account.
-What if I forget my login password?
If you forget your password, simply click “Forgot your password?” on the Login page and enter your registered email. You will receive a password reset link via email.
-What if I cannot log in to my account?
Please check that you are using the correct email and password, and make sure your browser accepts cookies. If you still cannot access your account, please contact our contact team for help.
PRODUCTS
-Product Usage Tips and Safety
Always supervise your pets while they are using new products, especially toys, accessories, or training tools. Regularly check for signs of wear or damage, and replace any items that may pose a risk to your pet. For bedding and clothing, choose appropriate sizes based on your pet’s measurements to ensure comfort and safety.
-Keeping Products Clean
We recommend cleaning pet beds, clothing, and toys regularly to maintain hygiene. Follow the care instructions on each product page—some items are machine washable, while others may require gentle hand washing.
-When Will My Order Ship?
Orders are usually processed and shipped within 2–5 business days after purchase.
-How Long Does Shipping Take?
Shipping time typically takes 7–15 business days, depending on your location and local postal service.
-How Do I Cancel an Order?
You may cancel your order within 24 hours of placing it or before it ships. Once your order has been processed or dispatched, it can no longer be canceled. We appreciate your understanding, as we aim to deliver orders as quickly as possible.
-What’s my tracking number?
After your order has shipped, you will receive a shipping confirmation email containing your tracking number and link.
-What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Paypal, and Apple Pay.
If you have any queries, Please contact with us.
Address: 3 county Road 116 4th, corinth, MS 38834, US
TEL : (235) 529-8711
Email: [email protected]
Working Time : Mon – Fri 08:00-17:00(UTC-5)
On the business day, we will back to you within 24 hours